Terms & Conditions

Last Updated: June 2026

Welcome to Tete-a-Tile. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

  1. General

These Terms & Conditions govern the use of our website and the purchase of Mahjong sets, tiles, accessories, and related products. By using our website, you agree to comply with these terms.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

  1. Products

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, slight variations in color, texture, or appearance may occur due to photography, screen settings, or manufacturing processes.

All products are subject to availability.

  1. Pricing & Payment
  • All prices are listed in AED.
  • Prices are subject to change without notice.
  • Full payment must be received before orders are processed and shipped.
  • We accept payment through the payment methods displayed on our website.
  1. Order Acceptance

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraudulent activity
  1. Shipping & Delivery
  • Delivery times are estimates only and are not guaranteed.
  • We are not responsible for delays caused by couriers, customs, weather conditions, or other circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for address corrections or re-delivery attempts.
  1. No Refund Policy

All sales are final. We do not offer refunds for any products purchased through our website.

Please review your order carefully before completing your purchase.

  1. Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be made within 7 days of delivery.
  • Products may be exchanged for:
    • A different design of equal or greater value (price difference payable by the customer), or
    • Products that arrive damaged or defective.
  • The item must be unused and returned in its original packaging.
  • Proof of purchase and photographs may be required for damaged item claims.
  • Customers are responsible for return shipping costs unless the item was received damaged or defective.

We reserve the right to reject exchange requests that do not meet these requirements.

  1. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

Upon verification, we will arrange an exchange or replacement.

  1. Intellectual Property

All content on this website, including images, logos, product designs, text, graphics, and branding, is the property of Tete-a-Tile and may not be copied, reproduced, or used without written permission.

  1. Limitation of Liability

To the maximum extent permitted by law, Tete-a-Tile shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.

  1. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or fraudulent information.
  1. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described therein.

  1. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or internet outages.

  1. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of UAE, and any disputes shall be subject to the exclusive jurisdiction of its courts.

  1. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Tete-a-Tile
Email: support@tete-a-tile.com
Phone/WhatsApp: +971-50-738-6160

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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